Repair Service

You can have your Stigma® machine/product repaired at our workshop and replace any parts needed by using the contact form below to get in touch with us directly.
We do offer service (including spare parts and repairs) for all of our machine models including those that have long ceased to be part of our current product range.

The repair process will be as reasonable and inexpensive as possible and you’ll be informed of the total costs before the repair is carried out, if the repair is not covered by the warranty.

Please note that in order for us to offer you efficient service and to give you the best possible advice, it is necessary to describe the issue with your machine or the spare parts you want to order as precisely as possible. Always state the exact product model (eg 6W Motorplug V2, Hyper V3 etc) and the serial number which you can find permanently engraved or lasered on the machine.

We always try to answer all inquiries within 48 hours.
Should you not have received a reply after 48 hours then please check your JUNK/SPAM folder.

Type your machine model. For example: Spear
You can find the Serial Number permanently engraved or lasered on the machine.
When did you buy the machine?
Where did you buy your machine from?
Write here your question or describe your Technical Issue as detailed as possible.

*There's a minimum fee of 20€ EUR as service charge for each machine plus shipping.
**Note that distributors/retailers can only give very limited technical advice and information and do not offer authorized repairs.